What's New: May 2026

Willow Copilot

  • New Heatmap Visualizations
    Copilot now supports heatmaps alongside existing charts, enabling clearer analysis of patterns such as sentiment trends, category comparisons, and time‑based insights.
  • Full‑Dataset Analytics for Large Queries
    Copilot can now analyze complete datasets for supported aggregation queries, allowing more accurate reporting across large volumes of data such as work order history.
  • Work Order History Analytics
    Customers can analyze work orders by category, time period, and sentiment, helping teams better understand recurring issues and operational trends.
  • Connector Health Visibility via Copilot
    Copilot can surface connector and sensor health information directly through prompts, making it easier to identify degraded or incomplete integrations.
  • Failed Ticket Sync Detection
    Copilot can now identify tickets that failed to sync with external systems, helping teams proactively detect and resolve integration gaps.
  • Improved Copilot Response Readability
    Responses now more clearly emphasize key insights using improved formatting, making results easier to scan and interpret.

Insights & Scenarios

  • Scenario Impact Scores in the Willow App
    Impact scores are now visible for scenarios, helping customers prioritize the most significant issues and opportunities.
  • Diagnostics‑Based Insight Filtering
    A new filter allows users to quickly find insights that include diagnostics, streamlining investigation and validation workflows.
  • Improved Scenario Cards
    Scenario cards now clearly show their related primary asset, providing better context before drilling into details.

Time Series & Analytics

  • Calendar Events in Time Series
    Calendar events (such as room bookings) now appear directly in Time Series views, allowing customers to correlate operational data with scheduled usage.
  • Command & Ticket Activity Timelines
    New activity timelines visualize when commands were issued and tickets were created or updated, providing clearer context around system behavior over time.
  • Enhanced Diagnostics Visualization
    Diagnostics are now shown in a dedicated section with accurate start and end timing, including clear indicators for active, inactive, and insufficient‑data states.
  • Improved Change‑of‑Value Signals
    Change‑of‑value telemetry now extends its last known state forward in time, improving clarity for infrequently changing points.
  • Deeper Equipment Hierarchy Support
    Time Series now supports multiple nested component levels, enabling analysis of complex equipment structures within a single view.
  • Sensor Connector Details in Time Series
    For supported sensors, the Time Series sensor list shows additional connector details such as protocol type, device ID, and object information - making it easier to trace a sensor back to its source.
  • Refined Time Series Experience
    Charts, tooltips, zoom controls, and visual indicators have been refined to improve readability and reduce visual clutter.

Maps, Navigation & Accessibility

  • Interactive Asset Labels in 3D Viewer
    Equipment in the 3D viewer now shows interactive labels at appropriate zoom levels, making it easier to locate and open specific assets.
  • Configurable Default Portfolio Map View
    Admins can set a default map view so users land on a meaningful geographic or campus‑level view when opening the portfolio.
  • Simplified & Consistent Date Selection
    Date selection has been simplified and aligned across building and portfolio views, with selections persisting as users navigate.
  • Accessibility Improvements
    Ongoing enhancements to keyboard navigation and screen‑reader support improve usability and accessibility across the Willow App.

Localization

  • Improved French Language Support
    French translations have been significantly improved across the Willow App for a more complete localized experience.
  • New Spanish Language Support
    Spanish is now available as a supported language, expanding accessibility for additional regions and users.
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