What's New: November 2026

Twins

Twin Schematic (Preview)

Air handling units, rooftop units, VAV boxes and fan coil units now have a Schematic tab on the twin page. It draws the equipment from the twin's components and relationships, with live readings next to each component. Select a component to see its sensors.

The schematic is a preview. Use Send feedback on the tab to help us improve it.

Copilot

Turn document search on or off from your prompt

You can now tell Copilot whether to search your documents for an answer. Say so in the prompt, for example "without searching documents". Turning search off gives faster answers based on live data. Turning it on brings in O&M manuals, drawings and other files.

Enhanced Product Help

Ask Copilot how to do something in the Willow App, and it answers with step-by-step guidance and links to short walkthroughs.

New chart types

Copilot can now draw horizontal bar charts and stacked bar charts. Ask for a breakdown, such as open tickets by priority for each building, and Copilot picks the clearest chart.

Aggregated data for every prompt

In September, Copilot started reaching large data sets without you naming the Aggregation Agent. This now works for every prompt. Counts, averages and trends come from the complete data set, not a sample.

Picks up the ticket you're viewing

Copilot already picked up the insight you were looking at. It now does the same for tickets. Open Copilot from a ticket and a badge shows it has the ticket's context, so you can ask about it without copying details across.

Go to an asset in the 3D Viewer

When Copilot mentions an asset, its answer now includes a link that opens the asset in the 3D Viewer.

Events and space reservations

Copilot now understands events, such as game days, and space reservations. Ask which tickets were raised for an event, or how room bookings compare with actual occupancy.

Tickets and CMMS

Ticket page

Tickets now open as a full page instead of a side drawer. Details, insights, comments, history and attachments each have their own tab. The Summary panel keeps the twin, the source insight and contact details in view.

The History tab shows every change in one timeline, including comments and attachments.

Work order numbers from your CMMS

Tickets that sync with a third-party CMMS now show that system's work order or service request number, along with the sync status. You can match a Willow ticket to the work order your team sees, without looking it up.

Cancelled tickets

Tickets now has a fourth tab, Cancelled, next to Open, Completed and Closed. Cancelled tickets no longer sit with closed ones, so your closed counts reflect finished work. Admins choose which statuses count as cancelled in Ticket Settings.

Ticket Settings

Admins can now set up tickets in Admin > Ticket Settings. Choose which fields are required, optional or hidden when a ticket is created and when it's edited. When Willow is your CMMS, you can also edit the value lists for priority, status and other fields, and choose which status changes are allowed. Other options include default job types and how insight priority maps to ticket priority.

Due dates can now be worked out from priority. Set how long each priority has, and new tickets get their due date automatically.

Dashboards

Link custom briefings to dashboards

You can now attach a custom briefing to a building dashboard. The report opens next to the data it describes, so readers don't have to look for it in Briefings.

Tickets Dashboard: Service Score

The Tickets Dashboard has a new Service Score tab. It compares each ticket with similar tickets, for example on time to close, and counts how many went better or worse than normal. Use it to spot where service is slipping before customers notice.

Comfort dashboard: Occupant Comfort and Temperature Compliance

The building Comfort dashboard is now split into two tabs. Occupant Comfort shows the share of hours each space spent inside the ASHRAE comfort band, how often it ran too hot or too cold, and which spaces were out of band longest, with the related comfort insights. Temperature Compliance keeps the comfort score and zone temperature view, and adds counts of hot and cold zone insights.

Air Quality dashboard

A new Air Quality dashboard shows indoor CO2 for the rooms in each building, at portfolio and building level. It reports space monitors only, so readings match what occupants experience.