Resetting your password

If you have forgotten your password, from the login screen click the Forgot your password? link.

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You will then be prompted to enter your email address, click the Send verification code. Once received, copy and paste the code into the Verification Code field, then click Continue

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Once the code has been verified, you'll see an option to either Change e-mail or Continue, click Continue to change your password.

When entering a new password, ensure it meets the following requirements:

  • Between 8-16 characters
  • At least 3 of the 4 following:
    • Upper case character
    • Lower case character
    • Digits (0-9)
    • One or more of the following special characters:
      • ` ~ @ # $ % ^ & * ( ) - _ + = { } [ ] ' : , . ? / \ |

Re-enter your password to confirm, once changed you will be brought back to the main login screen where you can then login with your email and newly changed password.