Building Dashboard

The building dashboard provides users with a basic summary of a building within their portfolio. From here, users can see quick overview of their building and any potential issues in the form of insights and tickets. A 3D representation of the building also gives users a visual representation of where the insights are coming from, and the ability to navigate to any of the floors/levels to view 2D or 3D floor plans, search for twins, and more. For some users of the WillowTwin™ platform this will also be their main home screen and the first page they see when logging into the platform. 

Building managers, chief engineers and their teams can find the information on this dashboard very useful for monitoring the status of the building and as a starting point for troubleshooting and resolving potential issues with malfunctioning or inoperable equipment and systems. 

This information is divided across 2 primary areas of the building dashboard, a Site view and a Performance view. Users can navigate between these two areas by clicking the associated button in the menu bar near the top right corner of the page. 

Site View

While the building dashboard may be the home screen for some users of the platform, more specifically, the Site view is the default page users will see when they log in or click the Willow icon from the main menu bar.


Depending on the permissions enabled by Administrators, users may have visibility to one or more buildings from their portfolio. If a user has access to more than one they have the option to view the building dashboard for any of the buildings they have access to, as well as set a favorite building which will then set that building as the one they initially see whenever they log into the platform.

To change and/or favorite a building:

  1. From the building drop-down field in the main menu bar in the top left, select a new building
  2. Click the star icon to favorite a building

Users can stay on top of potential issues from here by monitoring the Insights and Tickets panels, or by navigating to specific floors/levels to search for twins review floor plans and more. 


Insights are collections of information such as faults and alarms that are reported from integrations with your other systems and applications or these could be generated from the results of inspections that have been completed by your own teams. They are designed to identify potential areas of concern with the assets in your building which may need further investigation, repair, or replacement.


The insights panel provides users with quick access to the open insights that currently exist within your platform. A summary at the top of the panel counts the total number of insights and a count by priority. From here users can also filter the list by Priority, Type, or Date as well.

Note: when a floor/level is selected from the 3D building model, the insights summary values and list will update to display those related to the assets from the selected level, this can be reset to the building totals by clicking the Reset View button in the top right corner of the 3D building model.

As the priorities are also color-coded, the 3D building model to the left may have floors/levels highlighted indicating the location and priority of the generated insights.

Clicking on an insight from the list will open a window allowing users to see more detailed information on the insight and options to action it, such as further investigating the potential issue or opening a ticket. For more information on working with insights, please visit the Insights user guide article


Tickets provide users with the details on the work that may be required to further investigate, repair, or replace assets within your building. Tickets could be created from insights, imported through an integration with another application, or created stand alone within the platform.


Similar to the insights panel, the ticket panel on the dashboard provides users with quick access to the open tickets within the your building. A summary of the tickets displayed at the top of the panel provides users a total count of the tickets, as well as counts by priority. 

Note: when a floor/level is selected from the 3D building model, the ticket summary values will update to display those related to the assets from the selected level, this can be reset to the building totals by clicking the Reset View button in the top right corner of the 3D building model.

When a ticket is clicked, a window will open displaying the detailed information entered for the ticket, which can include who the ticket is assigned to, what asset the ticket is created for, who reported the issues, and more. For more information on working with tickets, please visit the Tickets user guide articles

Navigating to a Floor/Level

As discussed earlier, users can navigate to specific floors/levels in their building to view floor plans, information and the location of equipment on the floor, and more. Users can navigate to floors by either:

  1. Click the floor from the Floor Selector drop-down field
  2. Click a floor/level from the 3D model
    1. Click the Go to 'X' button in the top right corner of the 3D model panel

From here, users can then search for twins on the selected floor, enable various disciplines (layers) of spaces and equipment on the 3D floor model, and review asset information and historical insights, tickets and operation for selected twins. For more information on searching twins and navigating 3D floor plans, please visit the classic explorer user guide article.


Performance View

The performance view allows users to see a series of reports and KPIs providing insight into the overall performance, comfort score and energy score, and twin summary for the building. 


Note, the overall performance, comfort, and energy scores can only be calculated for ADT (Azure Digital Twin) buildings which also have live data components capable of reporting this information. 

Near the top of the page users will see the different KPI and report options available, this can include:

  • Building KPI (default report shown when this page is accessed)
  • Building Comfort report
  • Building Energy report
  • Building Twin Summary report

Click the associated report button to navigate to the report. A drop-down field just to the left of the reports options allows users to modify the reporting period as needed. For all reports, users have the option to download each of these reports if further analysis or sharing may be required. To download a report

  1. Click the report button from the menu bar
  2. Adjust the reporting date period as needed from the date drop-down field
  3. Click the Download button in the top right corner of the reports area

Also, when hovering over each score or graph in the reports, users will see an additional menu option appear in the top right corner. From here users may be able to

  • Maximize the element
  • Apply filters to modify the graph data being displayed
  • Click the 3 dots option to 
    • Sort how the graph data is displayed
    • Download the element
    • Refresh the data
    • Copy to clipboard
    • Format

Building KPI

This report provides an overall summary of your portfolio's performance, users will see an Overall Performance score which is an average of the separate Comfort and Energy scores displayed to the right.

  • The comfort score represents the percentage of time the zone air temperature is within the setpoint for the selected time period
  • The energy score is the energy consumption compared to that of the previous week, the smaller the deviation, the higher the score will be


Also included is a graph and table providing more context on the comfort and energy scores. 

  • Daily Energy Consumption graph
  • Floor/Level and Asset Comfort score table
    • Click the '+' beside a floor/level to see the individual twins reporting live data which contribute to the score
    • Hover over the asset, then click the displayed link to go to the asset to review additional details and if needed Time Series graphs

Building Comfort

Users will again see the building's overall comfort score and the floor and asset comfort score table seen in the previous building KPI report, allowing users to see the individual scores per floor/level and the pieces of equipment that contribute to how the score is calculated. Additional filter options are also available with this report, these can be used to include or exclude data

  • Weekday/Weekend drop-down field
    • Select either Weekday, Weekend or All
  • Operating Hours
    • Click the True/False toggle to limit data to just the operating hours of 8am - 6pm

Also seen in this report are two additional charts, one visualizing the daily comfort score, whereas the other shows the worst performing floors by their comfort score. 


Building Energy

The building energy report provides users with insight in to the energy consumption for the building over the reporting period specified. Specifically, users will see the building's overall

  • Energy Score
    • This is the energy consumption compared to that of the previous week, the smaller the deviation, the higher the score will be
  • Total Energy Intensity
    • Is the energy used per square meter of conditioned space
  • Total Energy Consumption
    • Is the total amount of energy used for the period
  • Net Lettable Area
    • The rentable area within a building
  • Cooling and Heating degree days
    • Is a calculation of the (base internal temperature) - (the average outside temperature) x (the number of days) = heating degree days. For example if there were 3 days where the average outside temperature is 10 C/50 F, then (18.2 - 10) x 3 = 25 heating degree days
      • Note: We use a base temperature of 18.2 C/65 F, this assumes the desired indoor temperature is 21 C/70 F and that about 2.8 C is supplied by sources such as lights, appliances, equipment and people (21C-2.8C=18.2C)

Additional report elements include the following graphs and table:

  • Current Energy Consumption vs 1 Week Ago
  • Energy Consumption Proportion by Switchboard
  • Daily Energy Consumption
  • Daily Energy Consumption by Switchboard
  • Panelboard Navigation table
    • Clicking the '+' beside a Switchboard will display the Panelboard associated with it, you can then hover over the panelboard and click the displayed link to go to the asset, from there you can review the asset details, open time series graphs, and more


Building Twin Summary

The building twin summary report provides users with an overall summary of the digital twins and live data points that have been loaded into your platform, as well as a count of twins by discipline, and a detailed asset registry table. 



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