Inspections Overview

The Inspections feature is a powerful tool that allows various teams to utilize the full suite of capabilities of your digital twin. This can be used to track the routine monitoring of critical pieces of equipment to help prevent unexpected malfunctions and costly repairs, as well as, ensuring rooms are secure, cleaning is taking place and more.

Digitizing the inspection process allows you to connect the performance and condition of all your equipment into one big picture. Rather than filing paper checklists or having separate systems, inspections completed in your platform automatically connect the dots and can alert users, in the form of insights, to any potential concerns.

Via the Command mobile app, users in the field can open these inspections and record their results. As described earlier, depending on the configuration of the check(s), the values entered by these users may trigger the generation of insights within your digital twin. 

Viewing Inspections

The main inspections area is accessed from the main menu

  1. Click the main menu button Menu_button.PNG
  2. Click Inspections

Depending on the permissions enabled by your administrator this page may display slightly differently in terms of being divided across 2 or 3 sub sections (pictured below)

  • Inspections
  • Usage
  • Zones



The inspections sub-section is basically a dashboard, displaying a list of all inspections for the users default (or favorite) site. Again, depending on the permissions enabled by your administrator, users with access to multiple sites might see a slightly different view.

  • For Users who do not have Portfolio access, but do have access to more than 1 site
    • View the inspections for each site individually by selecting the site from the building drop-down field at the top of the screen
  • Users with Portfolio access have the option to view inspections across all sites or by individual site
    • To view all inspections for all sites
      • From the building drop-down, select the All Sites option
        • The list of inspections below will display those from all sites, with a Site column indicating the site the inspection was created for 
    • To view inspections for individual sites
      • Select the site from the building drop-down field at the top of the screen
Note: the Inspections, Usage, and Zones buttons will disappear when a user is viewing inspections for All Sites. Selecting an individual site from the building drop-down will return these options.

At a high-level the inspection details listed here will include: the location and assets being inspected, status, progress, due date and workgroup responsible for completing the inspection. From here users can monitor the progress of inspections divided across two tabs:

  • Due Inspections
    • Lists both due and overdue inspections
  • Completed
    • Displays the completed inspections


Clicking on an inspection from these lists will expand the row to display the individual checks that were created for the inspection. Clicking on the checks, will then open a window where users can review the check history for the date period specified near the top right corner of the window.

On the far right side of the window on each row, users will see 3 dots, clicking this allows users with site admin privileges to view and edit the inspection settings, or temporarily pause an inspection if needed.


The usage area is where users can see the history of the number of inspections completed for the date period; which can be adjusted from the date selector drop-down in the top right corner. 

This graph will show the number of inspections completed by user for the dates within the period. 



Zones are areas within your building where inspections need to be performed. This is also where new inspections are created from, however, the ability to perform this action is limited to users with Site or Portfolio admin privileges.

In this window, users will see the list of zones that have been added to the platform, the number of inspections for that zone and when it was last updated. 


Creating Inspections

We'll take a closer look at the specific process for creating inspections in a separate article, but at a high level, the ability to create your own custom inspections allows you to ensure your team is working efficiently and effectively when doing their checks. Users with Site Admin privileges have the ability to configure inspections, in this process they can identify:

  • Where and what asset needs to be inspected
  • Who is responsible for completing the inspection
  • How often the inspection needs to be completed
  • What specifically needs to be checked
    • Multiple check types allow users who complete inspections to record:
      • Numerical values
      • Select a value from a custom-built pick list
      • Dates

Admins can also configure checks that are dependent on the response from a list selection. So, if a particular value is chosen from the list, it could then display one or more additional checks, otherwise it would bypass those options.

Also available is the ability to configure checks to trigger the creation of an insight. For example, if during an inspection, a user enters a numerical value that exists outside of an identified threshold, this could trigger the creation of an insight which could then be further investigated or from it, have tickets created for repair work. 


Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.