In this section we will take a look at the Tickets tab and identify each section in this dashboard.

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You can change the view of your ticket status. 

Open: These tickets are currently ready to be actioned and responded to.

Resolved: These tickets have been actioned and completed.

Closed: These tickets are finished and can no longer be edited.

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You can use the Search function to quickly bring a ticket into view.

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Filter your search by Priority.

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Filter your search further by selecting Source which enables you to receive tickets from other platforms. 

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To create a New Ticket directly from the platform select the New Ticket button on the right-hand side.

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The New Ticket pane will expand from the right-hand side.

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These columns will identify your, Ticket ID, Priority Level and Current Ticket Status.

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This column is a quick Summary of the asset currently being impacted.

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This column identifies the Source of the ticket.

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These columns will identify who created the ticket, when the ticket was created and the last update made to the ticket.

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