Leo Edano

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Last activity May 22, 2024 16:15
Member since May 22, 2024 03:36

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Leo Edano created an article, May 22, 2024 16:15
Welcome to Willow Customer Support
1. Contact Us
2. Who We Are
Our aim is to provide a world class Customer Service to our internal & external stakeholders alike, delivering an excellent Customer Experience that exceeds expectations at every interaction. We va...
- Edited May 23, 2024 13:58
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Leo Edano created an article, May 22, 2024 07:45
Support Request
1. Contact Us
2. What We Do
All support is provided in English. Support availability and response times are detailed in our Customer Service Level Agreements (SLAs). All methods of contact automatically generate a support tic...
- Edited September 17, 2024 12:42
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Leo Edano created an article, May 22, 2024 07:44
Our Commitment
1. Contact Us
2. What We Do
Resolution Process We ensure to keep you informed about the status of your ticket at least once every 48 hours. Zendesk's automated notifications will alert you to any updates. Should a resolution ...
- Edited May 23, 2024 13:45
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Leo Edano created an article, May 22, 2024 07:42
Customer Technical Support Process
1. Contact Us
2. What We Do
Issue Triage & Handling Upon receiving a support request, our team will verify the details and promptly acknowledge receipt. This may involve requesting further information or clarifications. Diagn...
- Edited May 23, 2024 06:42
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