What's New: December 2024

Insights Active/Inactive Status Flow

Willow has updated its insight workflow to support users in prioritizing and quickly identifying the most important issues to focus on. Willow's previous insight workflow - where users moved insights through New, Open, In Progress, Resolved and Ignored statuses - proved tedious and didn't provide users with the information they needed to prioritize their work.

Now, insights will flow through automated statuses based on their live occurrence data. The statuses consist of Active, Inactive, Insufficient Data and Disabled. Each status will be updated based on the insight's live occurrence data, meaning if an insight is faulting, the status and occurrence data will reflect Active. If an insight is not faulting, the status and occurrence data will be Inactive. If an insight is reading as having insufficient data, the insight will show as having Insufficient Data. And if Activate has disabled a legacy version of an insight, then that insight will be labeled as Disabled. This update will allow users to be able to best understand the current status of their insights at a glance.

Additionally, this update will include insight comments, custom ignoring, column selection and sorting to support users in identifying the most important insights to address. Willow created comments because users often wanted the ability to comment on an insight without necessarily creating a ticket. This could be writing down why an insight was ignored for future reference or letting their colleague know how they've assessed the insight. Now, users have that ability. Read the product guide to learn more about these new features.

Copilot Citations

Copilot responses now come with clickable citations, directing you to the referenced documentation available in Files.

Clicking on the citation will bring you to the referenced documentation on the Files page.

Copilot Asset Contextualization

Copilot now contextualizes its responses based on the twin you are viewing.

In the example below, the twin in context is AHU AC-10-1. A badge appears at the bottom of the Copilot window to indicate to the user that the responses are anchored on AHU AC-10-1.

Fine-grained auth & Access Management migrations complete

The migrations for Willow's new fine-grained authentication and access management system have been completed! If you need a refresh on this feature, please view the supporting documentation linked here.