Resolution Process
We ensure to keep you informed about the status of your ticket at least once every 48 hours. Zendesk's automated notifications will alert you to any updates. Should a resolution be delayed, we'll provide an interim workaround.
Ticket Closure
After resolving the issue, the ticket will be marked as "Resolved" or "Closed," and you'll be notified accordingly. The support ticket will contain all relevant details and steps taken to resolve the issue.
support.willowinc.com
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