Jomon Augustine

1. Product Guides
2. Admin

This guide is for a Microsoft 365 administrator at your organization. It explains how to take the Willow agent package you downloaded from the Willow platform and make it available to your users...

• Edited August 18, 2026 06:52
• 0 followers
• 0 comments
• 0 votes

1. Product Guides
2. Briefings

OverviewWillow now allows users to upload their own briefings to share with their colleagues and reference as an artifact in the future. A Custom Briefing is generated outside of Willow App such as...

• Edited August 06, 2026 18:34
• 0 followers
• 0 comments
• 0 votes

1. Updates
2. What's New

Action Insights: From Detection to Resolution Action Insights help teams move beyond identifying issues to tracking outcomes. Users can now select Mark Actioned from the Insight Actions menu and ...

• Edited August 07, 2026 19:51
• 0 followers
• 0 comments
• 0 votes

1. Product Guides
2. Admin

This guide explains how to connect an AI assistant, such as Claude, ChatGPT, or another tool that supports the Model Context Protocol (MCP), to your Willow instance. Once connected, you can ask the...

• Edited July 02, 2026 19:38
• 0 followers
• 0 comments
• 0 votes

1. Updates
2. What's New

AI ReportsPrompt LibraryCurated prompts are now available when creating or editing reports and directly within Copilot, helping users get high-quality results without writing prompts from scratch.S...

• Edited June 24, 2026 01:11
• 0 followers
• 0 comments
• 0 votes

1. Updates
2. What's New

Willow CopilotNew Heatmap VisualizationsCopilot now supports heatmaps alongside existing charts, enabling clearer analysis of patterns such as sentiment trends, category comparisons, and time‑based...

• Edited May 15, 2026 02:27
• 0 followers
• 0 comments
• 0 votes

1. Updates
2. What's New

Copilot: Conversation history and reasoning visibilityConversation history is now generally available (previously preview). Users can reopen and continue past Copilot chats via the “triple dots” me...

• Edited March 23, 2026 22:56
• 0 followers
• 0 comments
• 0 votes

1. Updates
2. What's New

Access Management and Fine-grained Permissions As Willow scaled across customer portfolios, we heard a consistent theme that customers wanted better control over what their distinct user groups cou...

• Edited November 06, 2024 22:32
• 1 follower
• 0 comments
• 0 votes

1. Product Guides
2. Admin

Overview The Access Management application is a centralized place to provision access for users to all Willow products and applications. It also enables provisioning access for 3rd party applicatio...

• Edited February 04, 2025 00:59
• 1 follower
• 0 comments
• 0 votes

1. Product Guides
2. General

Overview The redesigned Willow Building Homepage offers a comprehensive, all-in-one view of building operations and performance within the Willow App. It features a user-friendly interface that con...

• Edited September 30, 2024 04:38
• 1 follower
• 0 comments
• 0 votes