Emma Jane Gardiner

1. Updates
2. What's New

ScenariosScenarios - a new kind of smart insight - has been released to Willow App. Activate uses Willow's AI capabilities to analyze our suite of insights and identify groups of issues with a pre-...

• Edited December 04, 2025 19:37
• 0 followers
• 0 comments
• 0 votes

1. Product Guides
2. Workflows

The WhatScenarios - a new kind of smart insight - has been released to Willow App. Activate uses Willow's AI capabilities to analyze our suite of insights and identify groups of issues with a pre-a...

• Edited December 04, 2025 19:36
• 0 followers
• 0 comments
• 0 votes

1. Updates
2. What's New

Copilot Portfolio Daily Briefing Hint AddedThe Daily Briefing Hint is now available at the portfolio level. Get an overview of what's happing across an entire campus.Copilot for ReportingCopilot pr...

• Edited November 12, 2025 00:46
• 0 followers
• 0 comments
• 0 votes

1. Product Guides
2. Workflows

OverviewThe logic behind Willow’s Insight KPI tiles has been updated to provide clearer visibility into what requires attention and what has been resolved successfully or unsuccessfully. The new de...

• Edited November 24, 2025 23:52
• 1 follower
• 0 comments
• 0 votes

1. Updates
2. What's New

Public API UpdatesThe Developer Portal has been updated with the latest round of changes in Public API v3: https://developers.willowinc.com/openapi/willowtwin/v3-test/ NEW Events endpoint NEW Ticke...

• Edited September 12, 2025 16:42
• 1 follower
• 0 comments
• 0 votes

1. Updates
2. What's New

Active Control is LiveActive Control is now live with an updated interface, bringing automated control of building systems into daily operation. The platform intelligently monitors equipment and ex...

• Edited August 11, 2025 05:17
• 1 follower
• 0 comments
• 0 votes

1. Updates
2. What's New

App StatusThe App Status page in the Willow App is a centralized dashboard designed to monitor the health, availability, and data quality of connected sensors across buildings. It helps users ident...

• Edited June 25, 2025 20:58
• 1 follower
• 0 comments
• 0 votes

1. Product Guides
2. Workflows

OverviewTicket Settings in Zendesk give you full control over which fields are editable, hidden, or required within tickets. If your system integrates with a CMMS, ensure these settings align with ...

• Edited November 24, 2025 23:51
• 1 follower
• 0 comments
• 0 votes